- If you wish to return any goods we will offer you an exchange where possible or provide you with a full refund. Simply return the items within 60 days of delivery to our warehouse (Tiletrader, Unit 4 Quin Road Business Park, Ennis, County Clare Ireland ) in their original condition together with a receipt as proof of purchase. Refunds are only offered on unopened full boxes of tiles.
- For any damaged goods, please notify us within 48 hours of receiving your items. This will allow us to avoid potential mixed batches of your replacement items. However, you can return faulty/damaged items within 60 days of delivery.
- If you wish to return goods, it is up to you to arrange and cover the costs of collection. Example courier companies include; Parcel Network, Eoin Gavin Transports or you can call our head office on 065 6892585 to arrange collection and provide a quote for same)
- All refunds will be made via the original method of payment. Once we have confirmed that we have received your goods back in an acceptable condition, please allow up to 14 days for funds to show back in your account. Proof of purchase is required when the refund is requested.
- We regret we are unable to exchange or compensate for any costs incurred once the tiles have been used in any way. Your use of the tiles implies that you have accepted them. Therefore before you commence fixing please inspect all of your tiles (in respect of quality, shade and condition) to ensure they are as ordered. This should be done before sealing, cutting or fixing the tiles.
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Tile Trader
Supplying Tiles Directly To Trade.
All pricing ex-VAT. All Measurements in mm & M2
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Unit 3, Block D, Quin Road Business Park, Ennis, Co. Clare, V95 HF67
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