Sample Delivery:
3 Samples may be ordered ( but only one of each item) of each item for a Flat Fee of €11 including delivery.
Samples Will be Delivered in a Shrink wrapped package. Mosaics may be part sheets
We dispatch our samples through a network of nationwide delivery partners, who may be able to advise you delivery information, text messaging. When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.
Orders Up To 20 Kilograms
We dispatch small orders up to 20 kilograms through a network of nationwide delivery partners, who may be able to advise you delivery information, text messaging. When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you. Small orders are are usually delivered within 48 hours
Orders Above 20 Kilograms
Orders above 20 kilograms are delivered by various means, usually by Tail lift vehicle. Please note that our general Delivery Service and those of our delivery Partners usually involves deliveries being completed between the hours of 8.00am to 6.00pm. Monday to Friday.
When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.
Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property. Almost all of our of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location (Kerbside Delivery*). If goods are delivered on a pallet – the items on the pallet will not be broken down by the delivering driver. As tiles and adhesives are heavy items it is advisable to have assistance to load them into your home.
All goods must be signed for as proof of receipt. If you cannot be present yourself you should ensure an alternative adult is available to sign on your behalf. Risk in the goods passes to you once the goods are signed for,
If our delivery partners are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange for an alternative date and time of delivery. In these circumstances we will have to charge you an additional delivery fee.
If we are not able to deliver the whole of the order at one time for any reason including operational reasons or shortage of stock we may deliver the Goods in Part orders We will not charge you extra delivery charges in these circumstances. If however you request us to deliver in part orders we may charge you extra delivery charges. Each part order shall be treated as a separate contract and late delivery of one part order will not entitle you to cancel any other part.
Most orders are delivered within 48 hours but can take 3-5 working days. We advise that you do not book your trades person before your order has been received and checked by you.
*Kerbside Delivery: While every effort will be made to deliver your product to the nearest available delivery point, hazards or obstructions e.g. steps, lifts, uneven or gravel paths / driveways, parking restrictions at apartment complexes etc may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.